FAQ's

Ordering from us online is simple:


Browse our site and click the add button to put prodcuts into your shopping basket, here you can delete items, or even add further quantities of items already in your cart. Just change the numerical value, click the update button, items will be added or deleted.

Click the checkout button, on this page you have two options. If you are a existing customer simply enter your email address and your password and click Log-On. If you are a new customer simply click the 'New Customer' button and procced to fill out your personal information as requested. All information entered is secure and cannot be seen by a third party.

After completion, you will be sent an email confirming your order. You can at anytime log back in to you account here on this website, by clicking on the account log-on. here you can then track the status of your order, as we update its process from placing to dispatch.

Please use a valid email address, otherwise you will not receive an order confirmation.

If you have lost your password please click the lost password link on the account log-on page and you will receive an automated email to the address you gave on your order, with the reminder.


After you have set up your online account with us you can easliy check the status of your order, check your history of orders and past products you have ordered. Set up an online account now, there is no obligation to buy. If you wish you can allow us to send you emails on promotions and special offers, just click on the Log-on link at the top right-hand corner of the page.

Simply select or deselect the newsletter option when setting up your account. You can log back in and change its status at any time.

If you see an error message stating that your credit card is invalid, this has most likely happened for one of the following reasons:
1. You have incorrectly entered your credit card number.
2. You have incorrectly entered your CVV code.
3. You have incorrectly entered your expiration date.
4. You have used a cancelled credit card to place your order.
5. Your card is restricted to point-of-sale transactions only (sales where your card is physically scanned).

Please double-check your credit card and/or with your bank to ensure that none of these problems have occurred. If you realize that you've made a mistake, simply return to the payment option page and enter in the correct information. Continue checking out as normal.

If you're still encountering problems, please contact us. However, at NO point should you ever e-mail us your full credit card number. Your e-mail does not have the same security features in place as the website. If you wish to reference a specific credit card that you already have on file with us, please reference by the order number.

If you believe that you have provided us with an incorrect CVV code or expiration date you may send us that corrected information via e-mail referencing by the order number.

If you believe that your card was declined due to insufficient funds, but now have those funds available, you may ask that we attempt to charge your credit card again.

If you believe that your card is restricted to point-of-sale transactions, you must either contact your bank about removing such restrictions, provide us with a different credit card, or choose a new payment method.

This is due to the internal process we must maintain to properly track your order through the system. Once an order number is assigned you may use it for all future references to that purchase.