Terms and Conditions

These are our terms and conditions. Please read them with care.

1. Payment

BILLING We Bill In UK £ POUNDS.

The actual charge made will be the UK Pounds(£) price, converted into your local currency at a rate determined by your credit card company. We are not involved in, and cannot influence, this currency conversion calculation.

2. Delivery

Please note for Next Day Delivery: - Orders must be placed before 3.30pm on the ordering day to qualify for actual next day delivery. Orders placed after this time will be dispatched the following working day. Next Day Delivery is only available In England/Scotland/Wales and NOT available Saturday, Sunday and Public Holidays.

Initial City Link.

A signature is required at the time of delivery at all time and there are never any exceptions. Two delivery attempts will be made by Initial City Link, if our delivery agents are unable to complete delivery by a second attempt a delivery charge for the third attempt we be charged at £2.50, but can be signed for by a neighbour at your request. Redirection of goods once dispatched by Initial City Link is charged at £5.00. The actual cost is £10, but we subsidise this at 50%. Alternatively you may collect your order personally taking identification to the delivery branch.

If delivery is not completed by the third attempt, then orders will be returned tourselves. We are then charged a return cost. On the return your card will be credited less FULL DELIVERY COSTS of £8.50, this is the full cost of delivery to you, plus return back to ourselves.

We recommend that you have your order sent to a work place or to a friend or relative that will be able to sign for your order. At the time of checkout you can tick the 'Leave with a neighbour' box, if you may be out. Delivery can be from 8.30am unitl 5.30pm.

We pride ourselves on our high delivery standards, a signature is required at all times, even on personal collection. All orders are tracked and insured through all the delivery services we use.

Of course you may change a delivery address at no extra cost, after placing an order, as long as the package has not been dispatched to you.

Parcel Force.

A signature is required at the time of delivery at all time and there are never any exceptions. Should you be out then a card will be left for you to either reattempt a delivery or you may collect your order from your local main post office, normally noted on the card. At the time of checkout you can tick the 'Leave with a neighbour' box, if you may be out. Delivery can be from 8.30am unitl 5.30pm.

Once your order has been dispatched it is not possible for Parcel Force to change or redirect the package. They do not offer this service.

Royal Mail.

Once your order has been dispatched it is not possible for Royal Mail to change or redirect the package. They do not offer this service.

Returns and Refunds

If the goods/products we supply are found to be defective and you notify us within 15 days of delivery, we agree to except the return of the goods/products which we will replace or refund the exact price paid at that time for them. Shipping costs if applicable when the products were purchased will also be refunded.

If we don't receive it back we will not be able to credit your account. We can arrange collection, should this help.

We use reasonable efforts to include accurate and up to date information on this site, it makes no warranties or representations as to the accuracy of such information. The information provided on this site and the pages contained herein is for guidance only and it does not constitute medical advice. Before undertaking any strenuous exercise or course of vitamins you should seek medical advice from your physician. We assume neither liability nor responsibility for the content of this site, which is followed at your own risk. Vitamins should be taken in conjunction with, and not as a substitute for a healthy and balanced diet.